Policies, Terms and Conditions
COVID-19
Post Design understands the need for an alternative approach to the way that we handle appointments, purchases, deliveries, and pick-ups moving forward. The following information related to how we as a small business will be approaching the COVID-19 virus.
We will continuously monitor the situation at hand, and will update this page as necessary. Please see all COVID-19 Related information here.
The aforementioned changes will be in effect, superseding over all other policies, until it is deemed safe to continue business as usual.
Overview
All our pieces are authentic, vintage and true to Mid-Century design and characteristics, with the large majority of pieces being produced between 1945-1980. We do not sell any replica pieces, new items, mass produced box store pieces or handmade items, unless otherwise noted.
This also means that our pieces have been around for around 50 or more years, and are not always in “like new” condition. Please be sure to view all photos for damages/imperfections and the listed Class + Condition Rating for more information on a piece. As a rule of thumb, we will not host any pieces with structural damage, major visible damage, or items that we wouldn’t keep in our own home.
All our items are priced in Canadian dollars (CAD) and do not include applicable taxes. Prices of in-store and online items (vintage and new) are subject to change without any prior notice.
Appointments
Contactless Viewings and In-Person Viewings at our studio are welcomed and can be booked through our Appointment page. As we do not keep all pieces on site in our studio, there is a possibility that we are unable to have an in person viewing. In this case, we are happy to communicate via video platform, or send additional photos to ensure confidence with your purchase.
Pick-Ups, Shipping + Delivery
Please see our Shipping + Delivery page.
Please see out Shipping + Delivery Pricing Map.
Returns, Exchanges and Cancellations (Including Shipping + Delivery Clauses)
We do not offer any returns or exchanges on any piece(s) without extenuating circumstances or due to a substantial error on our behalf. We have many inquiries about all of our pieces thanks to their quality, our accurate representation, our prices and our location, and offer them as a first come, first served basis. We recommend reviewing all measurements, description, details, photos and condition rating before checkout. This includes shipping / delivery costs.
We do not offer any returns, exchanges, or cancellations on any piece(s) that have had custom upholstery, modifications, or alterations that have been requested by the customer at any point throughout the purchase, or the period of the additional work being done. All invoices and agreements outlining custom work to any piece are binding, and can be considered FINAL SALE, as are the pieces(s) that the work is performed upon. This includes shipping / delivery costs.
If a cancellation of an order is required for reasons other than misrepresentation by Post Design Collective, the cancellation must meet all of the following criteria:
- Be requested within the first 48 hours after placing the order.
- Shipping / Delivery arrangements have not been made or no Tracking number sent.
- Not be picked up (still in the possession of Post Design Collective)
- Not be a custom order
- Not be modified or altered
- Not interfere with any other clause written
If all above clauses are met, an order cancellation may be granted. Post Design Collective reserves the right to process the return and retain a mandatory re-stocking/re-listing fee at the cost of 20% of the items value, to a minimum of $100.00 CAD.
Any cancellations outside of these terms are solely at the discretion of Post Design Collective, and can be considered FINAL SALE. If the item has not left our studio, and is not modified, altered, or a custom order, and a cancellation is permitted, we reserve the right to process the return and retain a mandatory re-stocking/re-listing fee at the cost of 50% of the items value, to a minimum of $100.00 CAD, per week from the order date, plus any associated delivery or shipping costs.
Regarding Shipping outside of designated areas: Should the quoted shipping cost be more than anticipated, a full refund will be issued if we are notified within 48 hours*.
*After this period, we reserve the right to process the return and retain 10% of the listed value as a re-listing fee, and re-list the item.
Payments and Taxes
All our items are priced in Canadian dollars (CAD) and do not include applicable taxes. All Canadian orders are automatically taxed at their appropriate tax rate as per Canadian law.. Payment of duty & tax for international orders are solely the responsibility of the buyer, and are to be expected on all international orders.
Privacy
All records of our customers are securely stored and are strictly private and confidential. All our customers' emails, location and payment details are stored safely in our database, and are not shared or passed on to any third party organizations. We do not store any debit/credit card details.
We reserve the right to use provided emails in order to contact, market and advertise Post Design Collective in the form or newsletters and updates.
Collaborations
We welcome all inquiries for collaboration with our brand. Please get in contact with us through our email.
We are currently seeking out Canadian companies specializing in sleepwear, bedding, and glassware.
Copyrights
Post Design Collective original photos and content are copyright protected. Please get in touch if you wish to use our images.
Terms + Conditions
View our Terms + Conditions.