shop policies
1. Overview
All our pieces are authentic, vintage and true to the original design and characteristics of the items presented, with the large majority of pieces being produced between 1950-1990. We do not carry any replica pieces, mass produced box store pieces or handmade items, unless otherwise noted or relevant to the retail design industry.
This also means that many of the pieces we stock have been around for around 50 or more years, and are not expected to be in "new” condition. Please be sure to view all photos for damages/imperfections and the listed Class + Condition Rating for more information on any given piece. As a rule of thumb, we do not offer any pieces with structural damage, major visible damage, or items that we wouldn’t keep in our own home.
All our items are priced in Canadian dollars (CAD) and do not include applicable taxes, duties, or import fees (if applicable in your country). All and any imposed fees, from your local government, selected carrier or other third party that result from a purchase of any item, service or product from our site are the sole responsibility of the purchaser. Prices of in-store and online items (vintage and new) are subject to change without any prior notice.
2. Appointments (Furniture + Objects)
Please note that both studio locations are strictly by appointment only.
Viewings: Contactless and In-Person Viewings at our studio are welcomed and can be booked through our Appointment page. As we do not keep all pieces in studio, there is a possibility that we are unable to have an in person viewing. In this case, we are happy to communicate via video platform, or send additional photos to ensure confidence with your purchase.
Order Pick-Ups and Local Delivery: Confirmed orders that have received an email that the order is ready for collection can be book either service through our Appointment page.
3. Purchases and Orders
General Delivery Information: We use a combination of FedEX, UPS, Canpar, Canada Post and/or freight depending on your order. All shipments are curbside unless otherwise stated. This means the items are either left at, or handed to you at the exterior doorway, not brought inside, based on item value. If you have any specific carrier for shipping or require a white glove (inside) delivery, please contact us immediately following purchase.
Orders (Local)
Order Pick-Ups: Once your order has been placed, you will receive an e-mail confirming your order. You will receive a separate email notifying you when your order is ready for collection. In-stock orders for pickup are typically ready within 3 business days. All orders are available for all in studio pick-up at either of our Toronto based studios and can be booked through our appointment page. As we do not keep all pieces on site in our studio, pick-up availability is based on both our current stock and our team's availability.
Order Delivery (Toronto, Local Only): Once your order has been placed, you will receive an e-mail confirming your order and pre-selected delivery date, if delivery is selected at check-out. Should there be any issue with delivery on the selected date due to in stock availability, you will be contacted by our team regarding alternate delivery times and/or dates. You may be redirected to set up a new delivery window, which can be booked through our appointment page.
Orders (Shipping):
Please note that shipping costs outside of Southern Ontario for our larger furniture items, vintage pieces and objects is not calculated automatically, and is done on a per item or per customer basis. Should you need a quote for an order shipped to your location, please contact us before ordering. Should you place an order before obtaining a shipping quote, and find that the invoice is higher than anticipated to ship the order to your location and thus request a return, the order will be considered to follow our standard order cancellation policy.
In-Stock Orders: Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep track on the progress of your delivery. In-stock orders of smaller items typically ship within 3 days and up to 1 additional day for tracking information to become available. Larger items can take up to 2 weeks to pack, arrange a carrier and ship. We do our best to maintain contact and update all customers in this phase.
Special Orders: Once your order has been placed, you will receive an e-mail confirming your order. Once the order has been placed it will be put into production and is non-refundable. If part of your order is in stock and part is a special order, the in-stock item(s) will be held until the entire order is ready to ship.
4. Vintage Furniture, Objects and Made-To Order Goods
Returns, Exchanges and Cancellations (Including Shipping + Delivery Clauses)
We do not offer any returns or exchanges on any piece(s) without extenuating circumstances or due to a substantial error on our behalf. We have many inquiries about all of our pieces thanks to their quality, our accurate representation, our prices and our location, and offer them as a first come, first served basis. We recommend reviewing all measurements, description, details, photos and condition rating before checkout. This includes any taxes, duty, import and shipping / delivery costs.
We do not offer any returns, exchanges, or cancellations on any piece(s) that have had custom upholstery, modifications, or alterations that have been requested by the customer at any point throughout the purchase, or the period of the additional work being done. All invoices and agreements outlining custom work to any piece are binding, and can be considered Final Sale, as are the pieces(s) that the work is performed upon. This includes any taxes, duty, import and shipping / delivery costs.
If a cancellation of an order is required for reasons other than misrepresentation by Post Design Collective, the cancellation must meet all of the following criteria:
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Be requested within the first 48 hours after placing the order.
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Shipping / Delivery arrangements have not been made or no Tracking number sent
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Not be picked up (still in the possession of Post Design Collective)
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Not be a custom order
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Not be modified or altered
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Not interfere with any other clause written
If all above clauses are met, an order cancellation may be granted. Post Design Collective reserves the right to process the return and retain a mandatory re-stocking/re-listing fee at the cost of 20% of the items value, to a minimum of $100.00 CAD.
Any cancellations outside of these terms are solely at the discretion of Post Design Collective, and can be considered FINAL SALE. If the item has not left our studio, and is not modified, altered, or a custom order, and a cancellation is permitted, we reserve the right to process the return and retain a mandatory re-stocking/re-listing fee at the cost of 50% of the items value, to a minimum of $100.00 CAD, per week from the order date, plus any associated delivery or shipping costs.
5. New Branded Furniture, Objects and Goods
Returns, Exchanges and Cancellations (Including Shipping + Delivery Clauses)
In-Stock orders (not Special Order) can be returned for store credit by mail or in-store within 14 days of delivery or pickup notification, provided the items are packaged and unused. Shipping charges as well as customs and duties are not refundable. Special Order items, discounted items, vintage, made-to-order pieces, personal care and bath products are all final sale.
Before attempting to return any items please contact us by email.
6. Price Adjustments
There are no price adjustments after an order has been placed.
7. Payments, Taxes and Duty
All our items are priced in Canadian dollars (CAD) and do not include applicable taxes. All Canadian orders are automatically taxed at their appropriate tax rate as per Provincial and Federal law. Payment of duty & tax for international orders are solely the responsibility of the buyer, and are to be expected on all international orders. Customers outside of the Canada will not be charged customs or taxes by Post Design Collective. All prices shown are ex-VAT.
8. Privacy
All records of our customers are securely stored and are strictly private and confidential. All our customers' emails, location and payment details are stored safely in our database, and are not shared or passed on to any third party organizations. We do not store any debit/credit card details.
We reserve the right to use provided emails in order to contact, market and advertise Post Design Collective in the form or newsletters and updates.
9. Collaborations and Stocking
We welcome all inquiries for collaboration with and hosting through our brand. Please contact us either via our contact form or via email. We are currently seeking out Canadian companies and makers specializing in home goods, glassware and designed pieces including furniture, lighting and stationary objects.
10. Copyrights
Post Design Collective original photos and content are copyright protected. Please get in touch if you wish to use our images.
11. Accordance with Other Policies
All policies listed here are in accordance, and in combination with all other shop and studio policies listed on this website, social accounts, and platforms of which we host both our spaces and products.