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Pick-ups, Shipping + Delivery

Pick-up

All pieces are able to be picked up, free of charge, at our Toronto Downtown East studio location, located at 184 Munro Street, Toronto. Please select “Local Pick-Up” option at checkout, and set up an Appointment to pick up at our studio within 7 days. We will contact you to let you know that your order is ready. Please bring your Order Confirmation and ID for purchase verification.

Shipping

Shipping charges are applied after checkout, and are priced based on the quantity of items, size of items, shipping materials needed, and your location. If you are outside of Southern Ontario, please select “Standard Shipping” during checkout. An invoice will be sent for the separate shipping cost within 48 hours, to be paid before the item leaves our studio. Should the shipping cost be more than anticipated, a full refund will be issued if we are notified within 48 hours*. We also welcome inquiries for shipping quotes before purchase through our Contact Form.

Items will be shipped at the earliest opportunity after receiving full payment for the item and shipping cost, subject to extension based on shipping material shortages, holidays, and other various circumstances. In all instances, a tracking number will be provided for the shipment.

Delivery

Deliveries are limited to the first floor of your home, or directly into your condo/apartment (moving elevator must be booked by the customer, if applicable). We are not able to bring large pieces up or down flights of stairs for safety reasons.

All pieces are wrapped for protection during delivery / shipping, and will arrive in condition matching the original description of listing.

Delivery charges are applied at checkout, and are priced based on your location. If you are outside of Southern Ontario, please select “Standard Shipping” during checkout. In certain cases, we are able to ship small items at a lower cost. An invoice will be sent within 48 hours for the separate delivery / shipping cost, to be paid before the item leaves our studio.

Deliveries will take place within 10 business days of your purchase, subject to extension based on your location and other various circumstances.

 

Other

At this time, we are equipped to handle shipping + delivery in CANADA only.

 

Should any order have an improper delivery + shipping location selected, we reserve the right to alter the order in question and/or send out an invoice / refund for the difference in cost.

Please see our COVID-19 Policies to learn more about changes to shipping, delivery and pick-up during this time.

Please see our Shipping + Delivery Map for more information on pricing.



 

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